automation of large datasets inflow from multiple sources in real time
our client is a telecommunications service provider with pan-India presence, due to dynamic changes in the telecommunications market in India, our client wanted to reach out to customers instantaneously upon any change in customer status. In particular, our client would have liked to reach out to customers who have generated mobile number portability code instantaneously.
solution offered
we apply the best solutions to help our customer with their demands
1.
close integration with client’s technology paved the way to get data inserted on a real time basis into our technology using APIs
2.
automated mechanism were put in place to reach out to customers at different time intervals
3.
customer segmentation based on revenue and usage was done to prioritise the premium customer base
outcomes
1.
automated data flow which eliminated human intervention
2.
drastic improvement in customer retention
3.
introduced detailed voice of customer analysis to understand the reason for customer churn
