case studies
how we apply our solutions to help our customers
creating customer feedback channels through multiple technology platforms
customer satisfaction feedback was not obtained in a structured manner and feedback lacked details and accuracy.
handling volume spikes due to seasonality by providing self-service feature
during the peak summer season, our clients struggled to manage increase in customer interactions within a limited time span.
automation of large datasets inflow from multiple sources in real time
we were instrumental in supporting the client to address its business problem by assisting in the automation of data flow and ensuring better customer retention through analysis of data.
streamlining non delivery returns
we have the capability and technology developed in-house to get data inserted on an automated mode into different customer/client touchpoints.
geographic information systems (location mapping)
over the past decade companies have been struggling to recalibrate their customer engagement strategies. Customers have become used to getting personalized services at shorter turnaround times (TAT) and expect …
smart IVR
Cogent’s intelligent voice response system was set up with the dual aim of reducing call volumes and solving customer concerns efficiently. With the implementation of our dynamic caller system, we …
