customer experience management and back-end services
we have omnichannel capabilities across chat, e-mail, advanced interactive voice response (“IVR”), voice and artificial intelligence (“AI”) based chatbot solutions. Our AI based chatbot is a hybrid chatbot that can automatically handle customer interactions but can also seamlessly hand contact over to live CSA to manage more complex situations.
what we offer
chat / chat bots
our chat allows your customers to browse your website seamlessly and at ease. Live chat and chat bots translate into improved levels of productivity, higher conversion rates, customer retention, and overall growth in your business.
our employees offer technical assistance and service customer queries through e-mail responses in real time. The responses and solutions are preset and designed to deliver industry specific results.
social media
our Social Media Response Management Service streamlines customer interactions. We consolidate your web communication portals through effective: Listening, Measuring, and Engaging. Adaptive training and transparent social interactions improve CX. Multiple channels are integrated to offer Omni-channel support.
smart IVR
we developed an intelligent voice response system with the dual aim to reduce call volumes and solve customer concerns more efficiently which in turn help boost our contact center CX. Smart IVRs enable us to create after-hours customer response system, the smart caller identification tool facilitates immediate caller identification and enables CSA to check for corresponding open or pending complaints and the auto-reminder feature helps to bring attention to complaints that remain unresolved so relevant action can be taken in a timely manner.
consultancy
we provide consultancy services to help evaluate and tailor CX strategies and solutions for our clients to deliver improvements in cost, revenue and customer satisfaction.
why our customers choose us
24/7 support
we serve our clients round the clock to adapt to the evolving customer requirements
scalability
we target sustained growth with flexible resources to increase profits and decrease operational costs
reliability
we offer flexible support to increase satisfaction among your customers
adaptable solutions
with domain expertise, we service our clients as per their industry and needs
our case studies
creating customer feedback channels through multiple technology platforms
solutions for e-commerce and online sales including e-commerce analytics, conversion rate optimisation, catalogue management, logistic management, loyalty programs as well as return and
refund management.
