manager for training and quality
location
Bengaluru
reporting
GM/ AVP operations
essential qualifications
graduate in any field
MBA in any specialization
eligibility
GM/ AVP operations
essential skills/traits
design training modules
identifying and analyzing training needs
ensuring attendance and successful graduation of training batches
coordination with client for updates and various support
ability to be proactive, self-motivated and self-directed
exposure to training delivery and facilitation techniques
knowledge of carrying out agent profiling, training need identification and analysis
good written and spoken English
excellent presentation and facilitation skills
excellent knowledge of Microsoft Word, Access, Excel, e-mail system
qualitative and quantitative analytical skills
strong mentoring skills, presentation skills and strong selling skills
responsibilities
strengthen training processes/framework to improve functional performance
required to lead a team of trainers
plan, develop, and provide customized training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
Design of Assessment & Certification framework (including Technology to be leveraged)
completion of all L&D assessment & evaluation activities
analyze training needs to develop new training programs or modify and improve existing programs
helping and mentoring Trainers in maintaining training effectiveness and ensuring organizational benefit
coordinating with different stakeholders and ensuring effective training delivery
manage transnational Quality domain
review performance as per internal and client governance structure
be an enabler – coordinate with other functions to deliver on Quality related metrics
provide feedback and inputs to the team for development as well as SLA delivery
proactive approach when dealing with potential bottlenecks and issues impacting the Quality output
are you interested in becoming part of our team?
call us at +911204832550
email us at email@cogenteservices.com
