solutions
we have the customized solutions you need
digital transformation
leveraging technology, we provide digital transformative services to enhance the way brands connect with their online audience. We deliver the latest digital marketing solutions and insights across multiple platforms to help brands achieve their digital goals
contact center
we have vernacular capabilities to serve customers in over 10 languages including English, Hindi and regional languages. Services include handling customer complaints and inquiries, customer lifecycle management, business analytics, partner support and upselling.
back office solutions
solutions for e-commerce and online sales including e-commerce analytics, conversion rate optimisation, catalogue management, logistics management, loyalty programs as well as return and refund management.
customer experience management
and back-end services
we have omnichannel capabilities across chat, e-mail, advanced interactive voice response (“IVR”), voice and artificial intelligence (“AI”) based chatbot solutions. Our AI based chatbot is a hybrid chatbot that can not only automatically handle customer interactions but also seamlessly hand contact over to live CSA to manage more complex situations.
