Present in 7 major cities across India
A strong family growing each day
Hindi, English and regional
Cogent is an Indian CXM solutions provider facilitating businesses and brands to redefine their customer experience management in the digital age. Since 2004, we continue to deliver industry-specific results and an approach that strengthens customer relations and differentiates you from your competitors. We design and administer customer experience through digital solutions such as automation, analytics and AI/ML-based solutions.
Count on us for measurable growth within your operations through domain experts, contact centres, and back-office processes. We have emerged as one of the most trusted and dependable service partners for our clients to redefine CXM in the digital age.
Abhinav has stood at the helm at Cogent E-Services Private Limited, as Managing Director, giving direction to the company’s growth and continuously striving to augment the knowledge base of the company and its people. His grasp on the practical aspects of Marketing Strategies effectually complements his knowledge of the financial domain. With a B.Tech. (Computer Science) and an M.B.A (Marketing) from Institute of Management Technology, Ghaziabad, under his belt, he has 16 years of experience in the field of Business Development. Under Abhinav’s able stewardship, Cogent, has emerged as a leading name in the domestic Customer Experience Management industry by establishing its credentials in this sector.
Gaurav is the Chief Executive Officer at Cogent E-Services Private Limited. He completed his B.Sc. (Computer Science) from Delhi University and Masters in Computer Applications from Institute of Management Studies, Ghaziabad. He has tremendous knowledge of the Technology domain and is acutely familiar with the day to day functioning of the Customer Experience Management business. At Cogent, he leads a team of more than 200 Senior and Middle level managerial staff who report to him on all the operational aspects of the company. Gaurav is the driving force behind Cogent E Services’ reputation as one of the most tech-savvy organizations in the CXM industry. Gaurav is not only the public face of the company but also is an integral part of the team which leads the development of the company’s short term and long term strategy. He oversees the implementation of all plans, their proper execution and the operations of the organization in accordance with its overarching strategy.
Pranjal’s personal skills and righteousness gives Cogent the stability that this fast paced organisation needs. Moderation is a virtue, and Pranjal personifies it. With a B.Tech. (Electronics and Communication) from Bangalore Institute of Technology and an M.B.A (Marketing) from Institute of Management Technology, Ghaziabad, Pranjal is armed with the precise skill set required in this technology enabled people organisation. Pranjal is integral to the formation of business strategies of the company and assists in their timely execution and implementation.
Jaspreet Singh Arora is the Chief Financial Officer of our Company. He holds a bachelor’s degree in arts (Economics Honours) from the Shri Ram College of Commerce (SRCC), University of Delhi, New Delhi and a Postgraduate Diploma in Management – PGDM from the IIM, Kozhikode. He was previously associated with the Hongkong and Shanghai Banking Corporation Limited (HSBC India), with PricewaterhouseCoopers (PwC) Private Limited in the Deals SBU, and with TPS Infrastructure Limited as their CFO and Strategy Head.