Tailored Solutions
to Power your Business

  • Digital Transformation

    Cogent’s technologies establish your brand among the top in the pertaining industry. We create a seamless connection between customers and agents to leverage the most out of digital innovations and transform your enterprise into a dynamic digital giant.

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  • Voice Solution

    Cogent’s versatile EMS ensures robust in-bound and out-bound communication with current and potential clients to retain and increase traffic in your lead generation pipeline.

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  • Non-Voice Solutions

    Advanced non-voice solutions complement core functions to the satisfaction of your customers. We render accurate responses that ensure reduced costs. Our ecosystem allows interaction with its clientele in real time.

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  • Back Office Solutions

    Cogent’s Back Office services are rendered in tandem with front-office operations to help you deliver unmatched customer experience. Our flexible model reduces risks and complexities while improving utility and lowering related costs.

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A Complete
Outsourcing Partner

We are the leading business processes solutions providers in India enhancing customer experience with each. Powering your business with adaptive execution strategies to service, acquire, and retain customers.

About Us

Why Our Customers Choose Us

24/7 Support

We serve our clients around the clock to adapt to the ever-evolving digital space

Scalability

We target sustained growth with flexible resources to increase profits and decrease operational costs

Reliability

We offer definitive and flexible support to build a high satisfaction index among your customers

Adaptable Solutions

With deep domain expertise, we service our clients as per their industry and needs

CASE STUDY

HR Automation makes for Happier Employees

We harnessed the power of artificial intelligence and machine learning to automate disparate HR processes and unify them within a single employee management solution. The features of the application include:

  • Integration of biometrics, attendance management, and performance management under one solution.
  • An end-to-end performance management system which allows data to be shared across processes.
  • Automation of employee rostering.
  • Transparent process ranking with daily, weekly, and monthly updates

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