Cogent’s technologies establish your brand among the top in the pertaining industry. We create a seamless connection between customers and agents to leverage the most out of digital innovations and transform your enterprise into a dynamic digital giant.

CTI

CTI

We engage self-regulating call routing algorithms in our Computer Telephony Integration (CTI). Our Intelligent Voice Response (IVR) system offers upgraded customer engagement.

  • 360-degree view through Integration
  • Flawless Monitoring
  • Appealing + Automatic Screen Pop-ups
HR Outsourcing

HR Outsourcing

Automated human resourcing systems and cloud-based technology at Cogent render stress-free processes and deliver desired management. We have garnered a set of essential skills by servicing several clients over the years.

  • Consultation
  • Payroll Management
  • Analytics
  • Leave Management

 

Artificial Intelligence based Automation

Artificial Intelligence based Automation

Cogent’s avant-garde AI platform offers futuristic solutions. The time difference between ticket admission and query resolution is negligible. Our Natural Language Processing (NLP) integration allows agents to prioritize tickets through sentiment analysis. Automation in human emotion processing empowers agents, improves customer satisfaction, and avoids business loss.

  • Customer Intent Comprehension
  • Improved Agent Efficiency
  • Better Customer Experience
Analytics

Analytics

We drive innovation in a digital world evolving at breathtaking speeds through historical and real-time data. A business value driven approach offers advantage over competition and allows leveraging the highest potential of digital platforms. We help you monetize unprecedented areas and improve operational efficiencies.

Benefits

Case Studies

Cure-alls for Problematic CRM to Boost Sales and Maximize Profitability

The client – a leader in online pharmaceuticals, offering an extensive array of products ranging from Ayurveda to allopathic medicines and everything in between, was suffering from poor management of customer relationships. Irrespective of their ...

FULL CASE STUDY

Improving Customer Care & Ticket Lifecycle Management for an Automotive

Over the past decade companies have been struggling to recalibrate their customer engagement strategies. Customers have become used to getting personalized services at a shorter turnaround times (TAT) and expect nothing less. At Cogent, we ...

FULL CASE STUDY