We are equipped with vernacular capabilities to service customers in more than 10 languages, including English, Hindi and regional languages. Services include handling customer complaints and inquires, customer lifecycle management, business analytics, partner support and upselling.
Leveraging our industry specific knowledge, we enable our clients to maintain and build relationships with their customers. In addition to handling customer complaints and inquires at our contact centers, we also provide after-sales support, revenue management and order processing services.
We deploy reliable technology to support sellers and partners of our customers. This includes, but not limited to, coordination between different teams, customers, shipping partners etc.
We offer continuous improvement in customer lifecycle management through appropriate contact strategy, relevant revenue enhancement opportunities, trend analysis and predictive churn management etc.
Our upselling strategy educates customers and improves our clients’ brand awareness. Our employees are trained to deploy appropriate verbal processes for positive responses to upselling our clients’ products and services.
Our CX Lab tracks trends from call flows/touchpoints from, among other things, different industries, geographies, festivals and seasonal trends around large and small time horizons and seasonality including, for example, month-end cycles in industries such as telecommunications, festive period seasonality for white goods, summer season seasonality for cooling equipment and financial year ending seasonality etc., along with the behaviors of our clients, their customers and our employees. Based on the collected data and insights, our CX Lab has developed advanced algorithms which enable us to analyze our data at significant scale, deriving trends and predictive insights and sentiments that drive action in real time. Our data driven approach enables us to deliver our services in an agile manner. For example, real-time data enables us to offer dynamic rostering to ramp-up our efficiency and rostering of our CSA in real time/small time horizons and ramp-up CSA capacity in medium/long term to cater for spikes in call volumes in a timely manner.
We serve our clients round the clock to adapt to the ever-evolving digital space
We target sustained growth with flexible resources to increase profits and decrease operational costs
We offer definitive and flexible support to build a high satisfaction index among your customer
With deep domain expertise, we service our clients as per their industry and need
Customer satisfaction feedback was not obtained in a structured manner and feedback lack details and accuracy
FULL CASE STUDYDuring the peak summer season, our clients struggled to manage increase in customer interactions within a limited time span.
FULL CASE STUDY