Cogent’s versatile EMS ensures robust in-bound and out-bound communication with current and potential clients to retain and increase traffic in your lead generation pipeline.

Customer Service

Customer Service

Our industry specific knowledge and framework helps maintain and build a great relationship with your customers. Cogent’s effortless servicing and technical support builds trust.

  • After-sales Support
  • Revenue Management
  • Order Processing
Merchant Support

Merchant Support

We employ the most reliable technologies to offer safe credit and debit card processing along with supplementary services. All payment processes are optimized to maximize security and offer satisfactory transactions.

  • Countertop Card Machines
  • Portable Card Machines
  • Mobile Card Machines
Life Cycle Management

Life Cycle Management

Improving sustainability standards for small, medium, and large enterprises. We offer continuous improvement in product life cycle management through smart targeting, organization, analysis, and product information storage.

  • Attracting Audience
  • Lead Generation
  • Client Retention & Nurturing
  • Timely Delivery

 

Upsell

Upsell

Our upselling strategy educates customers and improves their brand awareness. The employees are trained to employ the most sophisticated verbal processes for positive response to upselling your products and services.

  • Improved Market Presence
  • Increased Sales
  • Query Resolution to Upsell Approach

Benefits

Case Studies

Cure-alls for Problematic CRM to Boost Sales and Maximize Profitability

The client – a leader in online pharmaceuticals, offering an extensive array of products ranging from Ayurveda to allopathic medicines and everything in between, was suffering from poor management of customer relationships. Irrespective of their ...

FULL CASE STUDY

Improving Customer Care & Ticket Lifecycle Management for an Automotive

Over the past decade companies have been struggling to recalibrate their customer engagement strategies. Customers have become used to getting personalized services at a shorter turnaround times (TAT) and expect nothing less. At Cogent, we ...

FULL CASE STUDY