Present in 7 major cities across India
A strong family growing each day
Customer touch points in India
Cogent is an Indian business process solutions provider facilitating enterprises to redefine their functions in the digital age. Since 2004, we continue to deliver industry-specific solutions and an approach that strengthens customer relations and sets your company apart among the competition. We design and implement impeccable customer experience through analytics, digital, and automation powered with the latest technologies in the country.
Count on us for measurable transformation within your operations through excellent domain expertise in human resources outsourcing solutions, contact centers, and back-office processes. We not only strive to offer value in return for trust, we deliver it with each step.
Cogent is the complete outsourcing partner for all day-to-day administrative and back-office undertakings.
Abhinav has stood at the helm at Cogent E-Services Private Limited, as Managing Director, giving direction to the company’s growth and continuously striving to augment the knowledge base of the company and its people. His grasp on the practical aspects of Marketing Strategies effectually complements his knowledge of the financial domain. His run with HDFC Standard Life has provided him with valuable and unbiased experience of the Insurance sector. With a B.Tech. (Computer Science) and an M.B.A (Marketing) from Institute of Management Technology, Ghaziabad, under his belt, he has 16 years of experience in the field of Business Development.Under Abhinav’s able stewardship, Cogent, has emerged as a leading name in the domestic Business Process Management industry by establishing its credentials in this sector.
Gaurav is the Chief Executive Officer at Cogent E-Services Private Limited. He completed his B.Sc. (Computer Science) from Delhi University and Masters in Computer Applications from Institute of Management Studies, Ghaziabad. Gaurav has more than 16 years of experience in working with Software solution companies and Business Process Outsourcing Units. He has tremendous knowledge of the Technology domain and is acutely familiar with the day to day functioning of the Contact Centre business. At Cogent, he leads a team of more than 200 Senior and Middle level managerial staff who report to him on all the operational aspects of the company. Gaurav is the driving force behind Cogent E Services’ reputation as one of the most tech-savvy organizations in the BPO industry. Gaurav is not only the public face of the company but also is an integral part of the team which leads the development of the company’s short term and long term strategy. He oversees the implementation of all plans, their proper execution and the operations of the organization in accordance with its overarching strategy.
Pranjal’s personal skills and righteousness gives Cogent the stability that this fast paced organisation needs. Moderation is a virtue, and Pranjal personifies it. With a B.Tech. (Electronics and Communication) from Bangalore Institute of Technology and an M.B.A (Marketing) from Institute of Management Technology, Ghaziabad, Pranjal is armed with the precise skill set required in this technology enabled people organisation. Pranjal is integral to the formation of business strategies of the company and assists in their timely execution and implementation.
Nitin handles operations function for Cogent. In this role he has key responsibility of executing Cogent’s delivery strategy by giving flawless customer service to the more than a dozen clients of Cogent and providing leadership to a 5000+ strong delivery team. A B.Tech. (Mechanical) from PEC Chandigarh, Nitin has a total work experience of 20+ years. He has been associated with BPO industry since 12 years handling senior positions in delivery and support functions and has worked with IBM Daksh and Tata Business Support Services prior to joining Cogent.
He is a certified Six Sigma Blackbelt and a Lead Auditor for ISO systems with hands on deployment experience on COPC and Statistical Process Control techniques. His roots in quality enable him to take both discrete and connected views of individual process steps and imbibe excellence in execution.