Cogent’s Back Office services are rendered in tandem with front-office operations to help you deliver unmatched customer experience. Our flexible model reduces risks and complexities while improving utility and lowering related costs.

Quality Check

Quality Check

  • Relatable Monitoring System for performance improvement and coachable insights
  • Measurement method to ensure clients requests and demands drive back-office processes
  • Quality Standards set by team leaders and experts to collaborate efforts

 

We promise methodical tactics for quality along with mistake and complaint reduction.

 

Catalogue Management

Catalogue Management

We create presentable key product information to engage potential customers. Expect ideal catalogue updating maintenance, conversion, and data indexing for online use or offline database/inventory management.

 

  • Data Security
  • Seamless Communication
  • Cost Reduction
Inventory Management

Inventory Management

Our multi-level inventory management approach improves supply efficiency and avoids stock-outs. We also offer supplementary services like logistics management and supply chain data management & risk management.

 

  • Periodic Material Optimization
  • Inventory Planning
  • Inventory Cost Accounting
  • Warehouse Operations Management
  • Just-in-Time (JIT) Implementation
Transaction Processing

Transaction Processing

Prevent transaction errors and achieve greater customer satisfaction by outsourcing transaction processing to Cogent. Our experts execute time-consuming processes that allow you to focus on core functions.

 

  • Order Processing
  • Claims Processing
  • Applications Processing
  • Legal Check Processing
  • Records & Documentation Management
  • Clearing and Settlements

 

Case Studies

Cure-alls for Problematic CRM to Boost Sales and Maximize Profitability

The client – a leader in online pharmaceuticals, offering an extensive array of products ranging from Ayurveda to allopathic medicines and everything in between, was suffering from poor management of customer relationships. Irrespective of their ...

FULL CASE STUDY

Improving Customer Care & Ticket Lifecycle Management for an Automotive

Over the past decade companies have been struggling to recalibrate their customer engagement strategies. Customers have become used to getting personalized services at a shorter turnaround times (TAT) and expect nothing less. At Cogent, we ...

FULL CASE STUDY