Cogent’s Back Office services are rendered in tandem with front-office operations to help you deliver unmatched customer experience. Our flexible model reduces risks and complexities while improving utility and lowering related costs.
We promise methodical tactics for quality along with mistake and complaint reduction.
We create presentable key product information to engage potential customers. Expect ideal catalogue updating maintenance, conversion, and data indexing for online use or offline database/inventory management.
Our multi-level inventory management approach improves supply efficiency and avoids stock-outs. We also offer supplementary services like logistics management and supply chain data management & risk management.
Prevent transaction errors and achieve greater customer satisfaction by outsourcing transaction processing to Cogent. Our experts execute time-consuming processes that allow you to focus on core functions.
We serve our clients around the clock to adapt to the ever-evolving digital space
We target sustained growth with flexible resources to increase profits and decrease operational costs
We offer definitive and flexible support to build a high satisfaction index among your customer
With deep domain expertise, we service our clients as per their industry and need
The client – a leader in online pharmaceuticals, offering an extensive array of products ranging from Ayurveda to allopathic medicines and everything in between, was suffering from poor management of customer relationships. Irrespective of their ...
FULL CASE STUDYOver the past decade companies have been struggling to recalibrate their customer engagement strategies. Customers have become used to getting personalized services at a shorter turnaround times (TAT) and expect nothing less. At Cogent, we ...
FULL CASE STUDY