We have omnichannel capabilities across chat, e-mail, advanced interactive voice response (“IVR”), voice and artificial intelligence (“AI”) based chatbot solutions. Our AI based chatbot is a hybrid chatbot that can automatically handle customer interactions but can also seamlessly hand contact over to live CSA to manage more complex situations.
Our chat allows your customers to browse your website seamlessly and at ease. Live chat and chat bots translate into improved levels of productivity, higher conversion rates, customer retention, and overall growth in your business.
Our employees offer technical assistance and service customer queries through e-mail responses in real time. The responses and solutions are preset and designed to deliver industry specific results.
Our Social Media Response Management Service streamlines customer interactions. We consolidate your web communication portals through effective:
Adaptive training and transparent social interactions improve CX. Multiple channels are integrated to offer Omni-channel support.
We developed an intelligent voice response system with the dual aim to reduce call volumes and solve customer concerns more efficiently which in turn help boost our contact center CX. Smart IVRs enable us to create after-hours customer response system, the smart caller identification tool facilitates immediate caller identification and enables CSA to check for corresponding open or pending complaints and the auto-reminder feature helps to bring attention to complaints that remain unresolved so relevant action can be taken in a timely manner.
We provide consultancy services to help evaluate and tailor CX strategies and solutions for our clients to deliver improvements in cost, revenue and customer satisfaction.
We serve our clients round the clock to adapt to the ever-evolving digital space
We target sustained growth with flexible resources to increase profits and decrease operational costs
We offer definitive and flexible support to build a high satisfaction index among your customer
With deep domain expertise, we service our clients as per their industry and need
Customer satisfaction feedback was not obtained in a structured manner and feedback lack details and accuracyFULL CASE STUDY
During the peak summer season, our clients struggled to manage increase in customer interactions within a limited time span.FULL CASE STUDY