We have omnichannel capabilities across chat, e-mail, advanced interactive voice response (“IVR”), voice and artificial intelligence (“AI”) based chatbot solutions. Our AI based chatbot is a hybrid chatbot that can automatically handle customer interactions but can also seamlessly hand contact over to live CSA to manage more complex situations.

Chat / Chat Bots

Chat / Chat Bots

Our chat allows your customers to browse your website seamlessly and at ease. Live chat and chat bots translate into improved levels of productivity, higher conversion rates, customer retention, and overall growth in your business.

E-mail

E-mail

Our employees offer technical assistance and service customer queries through e-mail responses in real time. The responses and solutions are preset and designed to deliver industry specific results.

Social Media

Social Media

Our Social Media Response Management Service streamlines customer interactions. We consolidate your web communication portals through effective:

Listening
Measuring
Engaging

Adaptive training and transparent social interactions improve CX. Multiple channels are integrated to offer Omni-channel support.

Smart IVR

Smart IVR

We developed an intelligent voice response system with the dual aim to reduce call volumes and solve customer concerns more efficiently which in turn help boost our contact center CX. Smart IVRs enable us to create after-hours customer response system, the smart caller identification tool facilitates immediate caller identification and enables CSA to check for corresponding open or pending complaints and the auto-reminder feature helps to bring attention to complaints that remain unresolved so relevant action can be taken in a timely manner.

Consultancy

Consultancy

We provide consultancy services to help evaluate and tailor CX strategies and solutions for our clients to deliver improvements in cost, revenue and customer satisfaction.

Benefits

Case Studies

Creating Customer Feedback Channels through Multiple Technology Platforms

Customer satisfaction feedback was not obtained in a structured manner and feedback lack details and accuracy

FULL CASE STUDY

Handling Volume Spikes Due to Seasonality by providing self-service feature

During the peak summer season, our clients struggled to manage increase in customer interactions within a limited time span.

FULL CASE STUDY