Advanced non-voice solutions complement core functions to the satisfaction of your customers. We render accurate responses that ensure reduced costs. Our ecosystem allows interaction with its clientele in real time.

Chat

Chat

Our chat applications allow your customers to sift through your website without obstacles. Live chat and chat bots translate into improved levels of productivity, higher conversion rates, customer retention, and overall growth in your business.

E-mail

E-mail

Our employees offer technical assistance and service customer queries through e-mail responses in real time. The responses and solutions are preset and designed to deliver industry specific results.

Social Media

Social Media

Our Social Media Response Management System streamlines customer interactions. We consolidate your web communication portals such as Twitter, and Facebook among others through effective:

  • Listening
  • Measuring
  • Engaging

Adaptive training and transparent social interactions improve CX. Multiple channels are integrated to offer Omni-channel support.

Case Studies

Cure-alls for Problematic CRM to Boost Sales and Maximize Profitability

The client – a leader in online pharmaceuticals, offering an extensive array of products ranging from Ayurveda to allopathic medicines and everything in between, was suffering from poor management of customer relationships. Irrespective of their ...

FULL CASE STUDY

Improving Customer Care & Ticket Lifecycle Management for an Automotive

Over the past decade companies have been struggling to recalibrate their customer engagement strategies. Customers have become used to getting personalized services at a shorter turnaround times (TAT) and expect nothing less. At Cogent, we ...

FULL CASE STUDY