Case Studies

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Cure-alls for Problematic CRM to Boost Sales and Maximize Profitability

The client – a leader in online pharmaceuticals, offering an extensive array of products ranging from Ayurveda to allopathic medicines and everything in between, was suffering from poor management of ...

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Improving Customer Care & Ticket Lifecycle Management for an Automotive Manufacturer

Over the past decade companies have been struggling to recalibrate their customer engagement strategies. Customers have become used to getting personalized services at a shorter turnaround times (TAT) and expect ...

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Cogent Hacks Backdated Voice Response Challenges to Streamline Calls and Delight Customers

Cogent’s intelligent voice response system was set up with the dual aim of reducing call volumes and solving customer concerns efficiently. With the implementation of our dynamic caller system, we ...

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HR Automation makes for Happier Employees

We harnessed the power of artificial intelligence and machine learning to automate disparate HR processes and unify them within a single employee management solution. The features of the application include: ...

FULL CASE STUDY