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Customer satisfaction feedback was not obtained in a structured manner and feedback lack details and accuracy
FULL CASE STUDYDuring the peak summer season, our clients struggled to manage increase in customer interactions within a limited time span.
FULL CASE STUDYWe were instrumental in supporting the client to address its business problem by assisting in the automation of data flow and ensuring better customer retention through analysis of data.
FULL CASE STUDYWe have the capability and technology developed in-house to get data inserted on an automated mode into different customer/client touchpoints. Our in-house development team created a solution which is able ...
FULL CASE STUDYOver the past decade companies have been struggling to recalibrate their customer engagement strategies. Customers have become used to getting personalized services at a shorter turnaround times (TAT) and expect ...
FULL CASE STUDYCogent’s intelligent voice response system was set up with the dual aim of reducing call volumes and solving customer concerns efficiently. With the implementation of our dynamic caller system, we ...
FULL CASE STUDY